Refund policy
Refund and Return Policy
At Knavaro, we are committed to delivering premium quality products and an exceptional lighting experience. Due to the exclusive nature of our inventory and our streamlined logistics, all sales are final. We do not accept returns, exchanges, or issue refunds for buyer’s remorse or change of mind once an order has been processed and shipped.
Damages and Defective Items We stand firmly behind the quality of our products. You are eligible for a replacement or a full refund only if the product arrives defective, damaged during transit, or if you received the incorrect item.
Please inspect your order upon reception. If there is an issue, you must contact us at knavarostore@gmail.com within 14 days of delivery.
To process a defect claim, please include:
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Your order number and proof of purchase.
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Clear photos and/or a short video demonstrating the defect or damage.
Once we evaluate the evidence, we will immediately make it right by sending a replacement at no additional cost to you, or issuing a refund to your original payment method.
If your return for a defective item is accepted, we will provide you with a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any order issues at knavarostore@gmail.com.